Refund and Returns Policy

Last Updated: 30-06-2025

At 7buy.in, we strive to ensure your satisfaction with every purchase. Please read our Refund & Return Policy carefully:

1. Returns

  • We accept returns only if the product you received is damaged, defective, or incorrect.
  • You must notify us within 48 hours of receiving the product by contacting us at [your email/phone number].
  • Returned items must be unused, in their original packaging, and accompanied by proof of purchase.

2. Return Process

To initiate a return:

  1. Contact our customer service team with your order number, details of the issue, and photos of the damaged or incorrect item.
  2. We will review your request and, if approved, provide instructions for returning the item.
  3. Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

3. Refunds

  • Approved refunds will be processed to your original method of payment within 7–10 business days after we receive the returned product.
  • Refund times may vary depending on your bank or payment provider.

4. Non-Returnable Items

For hygiene, safety, or other reasons, the following items are non-returnable and non-refundable:

  • Perishable or consumable goods (e.g., food items).
  • Products marked as “Final Sale” or “Non-Returnable” on the product page.

5. Order Cancellations

  • Orders can only be canceled before they are shipped. Once an order is dispatched, it cannot be canceled.
  • To request a cancellation, contact us immediately after placing your order.

6. Shipping Costs for Returns

  • If the return is due to our error (e.g., damaged or incorrect item), we will bear the return shipping costs.
  • If the return is due to any other reason, you will be responsible for the return shipping charges.

7. Damaged or Missing Items

If you receive a damaged product or your order is missing items, please notify us within 48 hours of delivery. We may require photos of the package and the damaged product.

8. Contact Us

For any questions about our Refund & Return Policy, please reach out to us at:

warehouse 1

SF.NO. 375 PLOT.NO.18 ,MANDHAVELI SUDUKADA SAALAI,SATHUVACHARI,Vellore- 632 009

warehouse 2

8/9,Mangammal extension road, Kamarajar nagar, Kuthukkalvalasai, Tenkasi-627803

warehouse 3

254,Koothinippatti, Chithannavasal Post, Iluppur Taluka, Irumbali, Pudukkottai, Tamil Nadu – 622101

warehouse 4

504, 1st Floor, Housing Board, bus stop, Tirupathur, Tamil Nadu 635602

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